#ATHOME VIDEO STREAMER CUSTOMER SERVICE MAC# Standard videos will use 1 gigabyte for every 1 hour of video streamed. HD videos will use 3 gigabytes for every 1 hour of video streamed. What can I do?Ĭheck to see whether your firewall may be blocking your connection.
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Temporarily disabling it is the easiest way to solve this issue note that you should not leave it disabled permanently.īe sure you are using the most updated version of your software and regularly clearing the history and cache of your browser. #ATHOME VIDEO STREAMER CUSTOMER SERVICE SOFTWARE# For the best video-viewing experience, we highly recommend using Google Chrome to stream Abeka Academy video lessons.
Will video streaming work on a dial-up connection? Who do I contact if I have technical questions?Ĭontact Customer Service at 1-87. It may be possible, but Abeka Academy does not recommend video streaming over a dial-up connection. No How many students/computers can I have viewing streaming lessons at one time? Will video streaming allow us to pause, stop, rewind, etc., like DVD? A high-speed Internet connection will deliver the best experience for video streaming. The number of computers that you can have viewing lessons at the same time is dependent upon the Internet download speed. A minimum of 5 Mbps of download speed is recommended per computer when viewing lessons simultaneously please refer to the chart below. Please note that the download speed is determined by the Internet service provider, not the Abeka Academy website. Not recommended playback may be low quality and/or choppy Should work, but will not provide optimal viewing experience #ATHOME VIDEO STREAMER CUSTOMER SERVICE DOWNLOAD# Clear your browser history and cookie data, then try again.Try using Google Chrome if you aren’t already.What happens if I lose my Internet connection while my child is viewing a lesson? If you’re still having problems, please contact us at 1-87, and we’ll be glad to help.That browser works best with our video streaming.
Once your Internet connection is reestablished, you’ll be able to start where the lesson was interrupted or return to the beginning of the lesson.
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How do I verify what my student’s username and password are? When my student attempts to log in to streaming lessons, an “Invalid username or password” message appears. #ATHOME VIDEO STREAMER CUSTOMER SERVICE PASSWORD# #ATHOME VIDEO STREAMER CUSTOMER SERVICE MAC#.#ATHOME VIDEO STREAMER CUSTOMER SERVICE DOWNLOAD#.#ATHOME VIDEO STREAMER CUSTOMER SERVICE PASSWORD#.#ATHOME VIDEO STREAMER CUSTOMER SERVICE SOFTWARE#.
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